Envato Support Forum For WordPress

Description

There are some other ways available out there, that many authors use to maintenance the product’s support for their marketplace items. Custom WP theme with BBPress, ticksy, or other forum relatedplugin/system. Some of these systems, only allow people that have purchase license code to register into the forum (they put the purchase license id field with the registration from). Some only provide one on one support type. This is not a bad thing but this is seems not really good solution in some cases.

This plugin give you some more flexible solution. Allow any user to register into your forum BUT only verified buyer can ask for support. Setup new thread notification email for your staff, user can subscribe and unsubscribe into thread, easy to fully integrated with your custom theme, and more…

How the verify process work?
User need to provide the valid purchase license code per item, to have full access into forum topic that you’ve assigned into your marketplace item.

Is it mean all verified buyers can access all topics in your forum?
nope, if user only verified in 1 item, he only can access forum topic for the item that he had purchased, to access another topic for another item he need to provide another valid purchase license code.

What if user need to provide some private data?
Yes, in some cases user need to provide some private data, like wordpress admin password, etc. This plugin allow all verified buyers to post a private thread (only the thread poster, admins and staffs can access the thread).

That’s all?
not that’s all, this plugin also allow you to create forum topic for staff only (inner forum discussion between admins and staffs).

This plugin only for envato’s authors?
No, you can use this plugin and use the forum features. If you’re not an envato authors simply ignore the envato api settings, and you’re ready to go.

There are 5 topic level that you can choose for your topics.

1. PUBLIC
   All threads listed under this topic level will available/readable for all visitors (including non logged-in users) – but still, user need to logged-in before post reply. Great for off topic threads.
2. SUPER PRIVATE
   This is “Admin and Staff Only topic”. Topic with this level will hidden for non-staff users, including all threads listed under this topic level. Great for private chat between moderators and admins.
3. MEDIUM PRIVATE
   This is “Support related” topic, you need to assign a marketplace item into this topic. This is medium level, which meant all register users can read the threads under this topic, but only verified user on specific item can post reply and create a new thread under this topic. The content will be hidden for non logged-in users, system will ask the user to log-in first. For unverified user, system will ask the user to enter the purchase license code before post reply and create a new thread under this topic
4. LOW PRIVATE
   This is “Public topic for logged-in users”. All Registered users can read, post a reply and create a new thread under this topic. The content will be hidden for non logged-in users, system will ask the user to log-in first.
5. BUYER ONLY
   This is “Topic for verified buyers only”, you need to assign a marketplace item into this topic. Only verified buyers can read, post a reply and create new thread under this topic. For unverified buyer, system will ask the user to enter the purchase license code before continue, to read the content or create a new thread. Great for high selling items.

Category : Scripts, wordpress, forums | Rating: 5.0 out of 5.